Refund policy

At Silky Dawn, we want you to feel confident trying our Microneedle Patches. If something isn’t right, we’re here to help.

Returns

Due to the hygienic and personal-use nature of our product, we are unable to accept returns of opened or used items.

Unopened and unused items in their original packaging may be returned within 30 days of delivery. Customers are responsible for return shipping costs unless the item arrived damaged or faulty.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact our team within 7 days of delivery and we’ll replace the item or issue a refund at no cost to you.
Submit your request through our Contact Us page.

Refunds

Approved refunds will be processed to your original payment method. Please allow 5–10 business days for your bank or card provider to complete the refund.

Order Issues

If your parcel is delayed, missing, or marked as delivered but not received, please submit a request so we can assist with tracking and carrier support via our Contact Us page.

How to Request a Return or Refund

All return or refund requests must be initiated through our Contact Us page.
Please include your order number and a brief description of the issue for faster processing.

Eligibility Notes

We do not accept returns on promotional or final sale items.

Products purchased from third-party retailers must follow that retailer’s policies.