Shipping policy
At Silky Dawn, we strive to process every order as quickly and efficiently as possible. Orders are typically prepared and shipped within 1–2 business days after confirmation. Please make sure that your shipping information is accurate and complete at the time of checkout to avoid any delays. Orders received on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to the United States, United Kingdom, Australia, New Zealand, and Canada. We are continuously working to expand our shipping options and provide the best service possible to our customers worldwide.
Shipping Fees
A flat shipping fee of $2.95 applies to all orders, regardless of the order size or quantity. This fee ensures reliable delivery and helps us maintain affordable prices while providing fast and secure shipping to all our customers.
Delivery Time
Delivery times may vary depending on your location, customs procedures, and local postal services. While we make every effort to ensure your order arrives promptly, Silky Dawn is not responsible for delays caused by carriers, customs, or unforeseen circumstances outside our control. You will receive an estimated delivery time at checkout, but please note that this is an estimate and not a guaranteed date.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress and estimated arrival. Tracking information may take up to 24 hours to become active after shipment.
Lost, Damaged, or Delayed Packages
If your package is delayed, lost, or arrives damaged, please contact us immediately. Our team will work directly with the carrier to investigate the issue and help resolve it as quickly as possible. To submit a request, please visit our Contact Us page.
International Shipping & Customs
For international orders, customs duties, import taxes, or other fees may be applied depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking your local customs policies before placing an order. Silky Dawn is not responsible for additional charges or delays caused by customs processing.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible through our Contact Us page. We cannot guarantee that address changes will be applied if the order has already been shipped.
Contact
For any questions regarding shipping, delivery, tracking, or order issues, our customer support team is ready to help. Please reach out through our Contact Us page, and we will assist you promptly.